{"id":42997,"date":"2024-09-05T22:02:26","date_gmt":"2024-09-05T21:02:26","guid":{"rendered":"https:\/\/pikasworld.ch\/refunds-and-returns-policy\/"},"modified":"2026-10-20T00:30:42","modified_gmt":"2026-10-19T23:30:42","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/camaleoparty.ch\/en\/refunds-and-returns-policy\/","title":{"rendered":"Refunds and returns policy"},"content":{"rendered":"<h3 dir=\"ltr\">\ud83c\udf89 Returns &amp; Refunds: Let\u2019s Keep It Cool, Even When Things Don\u2019t Click!<\/h3>\n<p dir=\"ltr\">At Camaleo Party, we want your party to be perfect. If an item doesn\u2019t do the trick, no panic! Here\u2019s how it works.<\/p>\n<h4 dir=\"ltr\">\ud83d\udce6 1. Returning an Item<\/h4>\n<ul dir=\"ltr\">\n<li><strong>You have 10 days<\/strong> after delivery to send your items back (shipping costs are not refunded).<\/li>\n<li>Items must be <strong>new, unused and in their original packaging<\/strong>.<\/li>\n<li><strong>Non-returnable:<\/strong> personalized products and opened packaging.<\/li>\n<\/ul>\n<h4 dir=\"ltr\">\ud83d\udc8c 2. How Does It Work?<\/h4>\n<ol dir=\"ltr\">\n<li><strong>Get in touch<\/strong> at <a href=\"mailto:info@camaleoparty.ch\">info@camaleoparty.ch<\/a> or call us at +41 78 934 48 75. We\u2019ll send you the instructions.<\/li>\n<li><strong>We inspect<\/strong> your parcel once it arrives and confirm by email whether your request is approved.<\/li>\n<li><strong>We refund you<\/strong> to your original payment method, <strong>within 30 days at most<\/strong>.<\/li>\n<\/ol>\n<h4 dir=\"ltr\">\u23f0 3. Late Returns<\/h4>\n<p dir=\"ltr\">Once the return window has passed, we\u2019re sorry, but no refund is possible. Even balloons have an expiry date! \ud83c\udf88<\/p>\n<h4 dir=\"ltr\">\ud83d\udca5 4. Damaged Parcel?<\/h4>\n<p dir=\"ltr\">Contact us <strong>right away<\/strong>. We\u2019ll look into your case and find a solution together.<\/p>\n<h4 dir=\"ltr\">\ud83d\udd04 5. Exchanges<\/h4>\n<p dir=\"ltr\">Exchanges are available <strong>only for defective or damaged items<\/strong>. Write to us first at <a href=\"mailto:info@camaleoparty.ch\">info@camaleoparty.ch<\/a>, then send the item to:<\/p>\n<p dir=\"ltr\"><strong>Camaleo Party<\/strong><br \/>\nRue Saint Roch 1<br \/>\n1004 Lausanne, Switzerland<\/p>\n<h4 dir=\"ltr\">\ud83c\udff7\ufe0f 6. Sale Items<\/h4>\n<p dir=\"ltr\">Sale items are neither refundable nor returnable. Only items bought at regular price can be refunded.<\/p>\n<h4 dir=\"ltr\">\ud83c\udf81 7. Gifts<\/h4>\n<ul dir=\"ltr\">\n<li>Item marked as a gift: you\u2019ll receive a <strong>gift credit<\/strong> for the value of the item.<\/li>\n<li>Item not marked as a gift: the refund goes directly to the buyer.<\/li>\n<\/ul>\n<h4 dir=\"ltr\">\ud83d\ude9a 8. Return Shipping Costs<\/h4>\n<p dir=\"ltr\">Return shipping costs are the customer\u2019s responsibility. If a refund is granted, they are deducted from the refunded amount.<\/p>\n<p><strong>Need help? Leave us a message or call us<br \/>\n<style id=\"wpforms-css-vars-39843\">\n\t\t\t\t#wpforms-39843 {\n\t\t\t\t\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-39843\"><form id=\"wpforms-form-39843\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"39843\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/42997\" data-token=\"8b1bb74b0e6ae1b74dd3d251db43726e\" data-token-time=\"1792516221\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-39843-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"0\"><fieldset><legend class=\"wpforms-field-label\">Nom <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-39843-field_0\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][0][first]\" aria-errormessage=\"wpforms-39843-field_0-error\" required><label for=\"wpforms-39843-field_0\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-39843-field_0-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][0][last]\" aria-errormessage=\"wpforms-39843-field_0-last-error\" required><label for=\"wpforms-39843-field_0-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-39843-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-39843-field_1\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-39843-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-39843-field_1-error\" required><\/div><div id=\"wpforms-39843-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-39843-field_2\">Commentaire ou message<\/label><textarea id=\"wpforms-39843-field_2\" class=\"wpforms-field-medium\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-39843-field_2-error\" ><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"39843\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/pages\/42997\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-39843\" class=\"wpforms-submit\" data-alt-text=\"Envoi...\" data-submit-text=\"Envoyer\" aria-live=\"assertive\" value=\"wpforms-submit\">Envoyer<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/camaleoparty.ch\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\" title=\"\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83c\udf89 Returns &amp; Refunds: Let\u2019s Keep It Cool, Even When Things Don\u2019t Click! At Camaleo Party, we want your party to be perfect. If an item doesn\u2019t do the trick, no panic! Here\u2019s how it works. \ud83d\udce6 1. Returning an Item You have 10 days after delivery to send your items back (shipping costs are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42997","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/pages\/42997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/comments?post=42997"}],"version-history":[{"count":6,"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/pages\/42997\/revisions"}],"predecessor-version":[{"id":46689,"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/pages\/42997\/revisions\/46689"}],"wp:attachment":[{"href":"https:\/\/camaleoparty.ch\/en\/wp-json\/wp\/v2\/media?parent=42997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}