🎉 Returns & Refunds: Let’s Keep It Cool, Even When Things Don’t Click!
At Camaleo Party, we want your party to be perfect. If an item doesn’t do the trick, no panic! Here’s how it works.
📦 1. Returning an Item
- You have 10 days after delivery to send your items back (shipping costs are not refunded).
- Items must be new, unused and in their original packaging.
- Non-returnable: personalized products and opened packaging.
💌 2. How Does It Work?
- Get in touch at info@camaleoparty.ch or call us at +41 78 934 48 75. We’ll send you the instructions.
- We inspect your parcel once it arrives and confirm by email whether your request is approved.
- We refund you to your original payment method, within 30 days at most.
⏰ 3. Late Returns
Once the return window has passed, we’re sorry, but no refund is possible. Even balloons have an expiry date! 🎈
💥 4. Damaged Parcel?
Contact us right away. We’ll look into your case and find a solution together.
🔄 5. Exchanges
Exchanges are available only for defective or damaged items. Write to us first at info@camaleoparty.ch, then send the item to:
Camaleo Party
Rue Saint Roch 1
1004 Lausanne, Switzerland
🏷️ 6. Sale Items
Sale items are neither refundable nor returnable. Only items bought at regular price can be refunded.
🎁 7. Gifts
- Item marked as a gift: you’ll receive a gift credit for the value of the item.
- Item not marked as a gift: the refund goes directly to the buyer.
🚚 8. Return Shipping Costs
Return shipping costs are the customer’s responsibility. If a refund is granted, they are deducted from the refunded amount.
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